|
Course Title
|
Delivery /
license period
|
Retail
Price
|
Publisher
|
| CUSTOMER SERVICE |
|
|
|
|
An Inside Job: Meeting Internal Customer Needs
|
Online / 6 months
|
£50.00
|
Video Arts
|
|
Complaints and Quality Management: Quality through Customer Service
|
Online / 6 months
|
£50.00
|
Video Arts
|
|
Demanding Customers: Customer Care Made PERFECT
|
Online / 6 months
|
£34.99
|
Video Arts
|
|
No Complaints? Complaints and the Customer
|
Online / 6 months
|
£34.99
|
Video Arts
|
|
On the Receiving End: Making Call Centres More Effective
|
Online / 6 months
|
£34.99
|
Video Arts
|
|
Steps To Success - Professional Customer Service
|
Online / 6 months
|
£45.00
|
learndirect
|
|
Telephone behaviour: the rules of effective communication
|
Online / 6 months
|
£50.00
|
Video Arts
|
|
Understanding Customers
|
Online / 6 months
|
£45.00
|
learndirect
|
|
Who Sold You This, Then? Effective After-Sales Service
|
Online / 6 months
|
£50.00
|
Video Arts
|
|
|
|
|
| E-COMMERCE |
|
|
|
|
Building Blocks for e-Business
|
Online / 6 months
|
£22.00
|
learndirect
|
|
e-Marketing
|
Online / 6 months
|
£22.00
|
learndirect
|
|
Legalities of online business
|
Online / 6 months
|
£22.00
|
learndirect
|
|
|
|
|
| FINANCIAL MANAGEMENT |
|
|
|
|
Cash Accounting for the Small Rural Business
|
Online / 6 months
|
£45.99
|
learndirect
|
|
Cost-Benefit Analysis
|
Online / 6 months
|
£45.00
|
learndirect
|
|
Financial Environment
|
Online / 6 months
|
£45.00
|
learndirect
|
|
Sage 50 Accounts
|
Online / 6 months
|
£140.00
|
Sage
|
|
Sage Bookkeeping Stage 1
|
Online / 6 months
|
£95.00
|
Sage
|
|
Sage Bookkeeping Stage 2
|
Online / 6 months
|
£75.00
|
Sage
|
|
Sage Instant Accounts
|
Online / 6 months
|
£75.00
|
Sage
|
|
Staying Afloat - A Guide To Cash Flow
|
CD ROM / unlimited
|
£35.00
|
learndirect
|
|
The Balance Sheet Barrier: The Basics of Business Finance
|
Online / 6 months
|
£50.00
|
Video Arts
|
|
Understanding Accounts
|
Online / 6 months
|
£45.00
|
Enlightenment Interactive
|
|
|
|
|
| INFORMATION MANAGEMENT |
|
|
|
|
Make Or Break 2 - Growing Your Business
|
CD ROM / unlimited
|
£40.00
|
learndirect
|
|
Performance Indicators
|
Online / 6 months
|
£49.00
|
learndirect
|
|
Analysing Information
|
Online / 6 months
|
£49.00
|
learndirect
|
|
Maintaining Information Systems
|
Online / 6 months
|
£49.00
|
learndirect
|
|
Using Information for Decisions
|
Online / 6 months
|
£49.00
|
learndirect
|
|
|
|
|
| PROTECTING YOUR BUSINESS |
|
|
|
|
Freedom of Information Act
|
Online / 6 months
|
£45.00
|
learndirect
|
|
Security
|
Online / 6 months
|
£40.00
|
learndirect
|
|
|
|
|
| SALES & MARKETING |
|
|
|
| Call to Order: Converting Telephone Enquiries into Sales |
Online / 6 months |
£50.00 |
Video Arts |
Marketing
|
Online / 6 months |
£50.00 |
Video Arts |
| Marketing: Unleashing The Potential of Your Business |
Online / 6 months |
£40.00 |
Video Arts |
| Negotiating: Tying the Knot |
Online / 6 months |
£50.00 |
Video Arts |
| Sell It to Me: Essential Skills for All Salespeople |
Online / 6 months |
£50.00 |
learndirect |
| Steps To Success - Professional Sales Skills |
CD ROM / 6 months
|
£45.00 |
learndirect |
| The Art of Selling - Sales with Service |
Online / 6 months |
£50.00 |
learndirect |
|
|
|
|
| BUSINESS START-UP |
|
|
|
| Make Or Break 1 - Starting Your Business |
CD ROM / unlimited |
£40.00 |
learndirect |
| Special Offer - Make Or Break 1 & 2 (See Below) |
CD ROM / unlimited |
£55.00 |
learndirect |
|
|
|
|
| BUSINESS DEVELOPMENT |
|
|
|
| Make Or Break 2 - Growing Your Business (See Special Offer Above) |
CD ROM / unlimited |
£40.00 |
learndirect |
| Performance Indicators |
Online / 6 months |
£60.00 |
learndirect |
| Winning the Contract |
Online / 6 months |
FREE |
learndirect |
|
|
|
|
| CHANGE MANAGEMENT |
|
|
|
| Assert Yourself: Learning to Be Assertive |
Online / 6 months |
£60.00 |
Video Arts |
| Jamie's school dinners: managing and living with change |
Online / 6 months |
£60.00 |
Video Arts |
| Living With Change |
Online / 6 months |
£60.00 |
learndirect |
| Planning Change |
Online / 6 months |
£50.00 |
learndirect |
|
|
|
|
| COMMUNICATION |
|
|
|
| Assert yourself: learning to be assertive |
Online / 6 months |
£60.00 |
Video Arts |
| Briefing Skills |
Online / 6 months |
£50.00 |
learndirect |
| Communication Process |
Online / 6 months |
£45.00 |
learndirect |
| I Wasn't Prepared for That: Overcoming the Fear of Making Presentations |
Online / 6 months |
£60.00 |
Video Arts |
| Producing Project Reports |
Online / 6 months |
£45.00 |
learndirect |
| Put It in Writing: The Complete Communicator - The Art of Influence |
Online / 6 months |
£60.00 |
Video Arts |
| Report Writing: The Art of Writing a Good Report |
Online / 6 months |
£60.00 |
Video Arts |
| Straight talking: The Art of Assertiveness |
Online / 6 months |
£60.00 |
Video Arts |
| The Grapevine: Communicating in a World of Change |
Online / 6 months |
£60.00 |
Video Arts |
| Written Communications |
Online / 6 months |
£45.00 |
learndirect |
|
|
|
|
| LEADERSHIP |
|
|
|
| First among equals: leading a team |
Online / 6 months |
£60.00 |
Video Arts |
| Harvard Manage Mentor (SME Edition) |
Online / 12 months |
£199.00 |
Harvard Business
School Publishing |
| Jamie's kitchen: Fifteen lessons on leadership |
Online / 6 months |
£60.00 |
Video Arts |
| Leadership |
Online / 6 months |
£45.00 |
learndirect |
| Motivation |
Online / 6 months |
£45.00 |
learndirect |
| Problem Solving Skills |
Online / 6 months |
£60.00 |
learndirect |
| Project Management: Leading a Project Team |
Online / 6 months |
£60.00 |
Video Arts |
| The Best of Motives: Informing and Involving |
Online / 6 months |
£60.00 |
Video Arts |
| The Helping Hand: Coaching Skills for Managers |
Online / 6 months |
£60.00 |
Video Arts |
| The Unorganised Manager: Organising Others |
Online / 6 months |
£60.00 |
Video Arts |
|
|
|
|
| PERFORMANCE & EFFICIENCY |
|
|
|
| Absence Management |
Online / 6 months |
£50.00 |
Video Arts |
| Absence Minded: Managing Absenteeism |
Online / 6 months |
£55.00 |
Video Arts |
| Building the Team |
Online / 6 months |
£50.00 |
Video Arts |
| Can You Spare a Moment? Counselling Skills for Managers |
Online / 6 months |
£60.00 |
Video Arts |
| Coaching |
Online / 6 months |
£50.00 |
Video Arts |
| Dealing with Time-Wasting Situations |
Online / 6 months |
£50.00 |
Learning 4 Business |
| Effectiveness and Efficiency |
Online / 6 months |
£50.00 |
Video Arts |
| Essentials of managing performance |
Online / 6 months |
£60.00 |
Video Arts |
| Giving and Receiving Feedback |
Online / 6 months |
£50.00 |
Video Arts |
| Going to a meeting: constructive and effective participation |
Online / 6 months |
£60.00 |
Video Arts |
| How am I Doing?: The Perfect Appraisal Interview |
Online / 6 months |
£60.00 |
Video Arts |
| I'd Like a Word With You: The Discipline Interview |
Online / 6 months |
£60.00 |
Video Arts |
| Jamie’s Kitchen: Fifteen Lessons on Teamwork |
Online / 6 months |
£60.00 |
Video Arts |
| Making Time: Priorities, People and Procedures at Work |
Online / 6 months |
£60.00 |
Video Arts |
| Managing Performance Every Day: Beyond the Appraisal |
Online / 6 months |
£50.00 |
Video Arts |
| Meetings, Bloody Meetings: Making Meetings More Productive |
Online / 6 months |
£50.00 |
Video Arts |
| More Bloody Meetings: The People Side of Meetings |
Online / 6 months |
£50.00 |
Video Arts |
| Pass It On: Coaching Skills for Managers |
Online / 6 months |
£50.00 |
Video Arts |
| Performance matters: the importance of praise |
Online / 6 months |
£60.00 |
Video Arts |
| Performance matters: the need for constructive criticism |
Online / 6 months |
£60.00 |
Video Arts |
| Performance Review: Every Appraisee's Dream |
Online / 6 months |
£50.00 |
Video Arts |
| Performance Review: Every Manager's Nightmare |
Online / 6 months |
£50.00 |
Video Arts |
| Planning Work |
Online / 6 months |
£50.00 |
learndirect |
| Resolving Conflict |
Online / 6 months |
£60.00 |
Video Arts |
| Supporting Individuals |
Online / 6 months |
£60.00 |
Video Arts |
| The Dreaded Appraisal: Both Sides of the Appraisal Interview |
Online / 6 months |
£50.00 |
learndirect |
| The Paper Chase: Cutting back on Paperwork |
Online / 6 months |
£50.00 |
learndirect |
| Time Management |
Online / 6 months |
£50.00 |
learndirect |
| Training |
Online / 6 months |
£60.00 |
learndirect |
| You'll Soon Get The Hang of It: The Techniques of One-To-One Training |
Online / 6 months |
£60.00 |
Video Arts |
|
|
|
|
| RECRUITMENT |
|
|
|
| Behavioural Interview: Taking the Guesswork Out of Recruitment |
Online / 6 months |
£40.00 |
learndirect |
| Essentials of Interview |
Online / 6 months |
£40.00 |
learndirect |
| It's Your Choice: Selection Skills |
Online / 6 months |
£40.00 |
learndirect |
|
|
|
|
| SELF EMPLOYMENT/MANAGEMENT |
|
|
|
| 30 Ways to Make More Time |
Online / 6 months |
£60.00 |
learndirect |
| Ideas Into Action |
Online / 6 months |
£60.00 |
learndirect |
| Identifying Self Development Needs |
Online / 6 months |
£60.00 |
learndirect |
| If Looks Could Kill: Controlling Your Behaviour |
Online / 6 months |
£60.00 |
learndirect |
| Minimising Own Stress |
Online / 6 months |
£60.00 |
learndirect |
| Managing Stress: Managing Your Behaviour |
Online / 6 months |
£60.00 |
learndirect |
| Minimising Stress |
Online / 6 months |
£60.00 |
learndirect |
| Team Spirit? How To Be An Effective Team Member |
Online / 6 months |
£60.00 |
learndirect |
| The Unorganised Manager: Organising Yourself |
Online / 6 months |
£60.00 |
learndirect |
